Core Care Family Health Team

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Email Address Collection


Risks of using electronic communication.

The Physician will use reasonable means to protect the security and confidentiality of information sent and receied using the Services ("Services defined in the attached Consent to use electronic communications).  However because of the risks outlined below, the Physician cannot guarantee the security and confidentiality of electronic communications:

- Use of electronic communications to discuss sensitive information can increase the risk of such information being disclosed to third parties.

- Despite reasonable efforts to protect the privacy and security of electronic communication, it is not possible to completely secure the information.

- Employers and online services may have a legal right to inspect and keep electronic communications that pass throguh their system.

- Electronic communications can introduce malware into a computer system, and potentially damage or disrupt the computer, networks, and security.

- Electronic communications can be forwarded, intercepted, circulated, stored, and even changed without the knowledge or permission of the                Physician or the patient.

- Even after the sender and recipient have deleted copies of electronic communications, back-up copies may exist on a computer system.

- Electronic communications may be disclosed in accordance with a duty to report or a court order.

- Videoconferencing using services such as Skype or FaceTime may be more open to intercept than other forms of videoconferencing.

If the email or test is used as an e-communication tool, the following are additional risks:

- Email, text messages, and instant messages can more easily be misdirected, resulting in increased risk of being received by unintended and      unknown recipients

- Email, text messages, and instant messages can be easier to falsify than handwritten or signed hard copies.  It is not feasible to verify the true     

  identity of the sender, or to ensure that only the recipient can read the message once it has been sent.        

Conditions of using the Services

While the Physician will attempt to review and respond in a timely fashion to your electronic communication, the Physician cannot guarantee that all electronic communications will be reviewed and responded to within any specific period of time.  The Services will not be used for medical emergencies or other time-sensitive matters.

If your electronic communication requires or invites a response from the Physician and you have not received a response within a reasonable tieme period, it is your responsibility to follow up to determine whether the intended recipient received the electronic communication and when the recipient will respond.

Electronic communication is not an appropriate substitute for in-person or over-the-telephone communication or clinical examinations where appropriate or for attending the Emergency Department when needed.  You are responsible for following up on the Physician's electronic communication and for scheduling appointments where warranted.

Electronic communications concerning diagnosis or treatment may be printed or transcribed in full and made part of your medical record.  Other individuals authorized to access the medical record, such as staff and billing personnel may have access to those commmunications.

The Physician may forward electronic communications to staff and those involved in the delivery and administration fo your care.  The Physician might use one or more of the Services to  communicate with those involved in your care.  The Physician will not forwar electronic communications to third parties, including family members, without your prior written consent, except as authorized or required by law.

You agree to inform the Physician in writing of any types of information you do not want sent via electronic communication.

The Physician is not responsible for information loss due to technical failures associated with your software or internet service provider.

Instructions for electronic communication

To communicate using these services, you must:

- Reasonably limit or avoid using an employer's or other third party's computer.  

- Inform the Physician of any changes in the patient's email address, mobile phone number, or account information necessary to communicate with 

  electronic services.

- Include in message's subject line an appropriate description of the nature of the communication, and your full name in the body of the message.

- Review all electronic communications to ensure they are clear and that all relevant information ins provided before sending to the physician

- Take precautions to preserve the confidentiality of communications such as safeguarding computer passwords.

- Withdraw consent only in writing to the Physician

- If you require immediate assistance, or if your condition appears serious or rapidly worsens, you should not rely on electronic communication.  Rather, you should call the Physician's office or take other measures as appropriate, such as going to the nearest Emergency Department or urgent care clinic

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