Core Care Family Health Team

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Office Updates and Availability


March 19, 2020

Our office is open and we are offering several options to meet your needs and keep you safe during this time (see options below).  Effective immediately, we are not booking any non-urgent appointments.  This includes all appointments with Melissa (our Physician Assistant) and all of our second floor staff (Sandy, Jaclyn, Jessica, Ryan, Dr. Kates, and James).  If you have an appointment already, you will be contacted to discuss alternatives.  The office is still open and will support your needs through advice, medicine refills, and appointments if felt to be appropriate for a family doctor's office.

Starting March 17, injection clinics are also closed.  Injections will be available by appointment if you feel it is necessary.

Please check our web site for updates.  Updates will be posted here first.  We will reassess the situation on April 6, 2020.

Your doctors are trying to prevent the spread of this virus - particularly to vulnerable and high risk patients.  We thank you for your co-operation in helping keep our population safe.

Patient Public Health Line for COVID-19 inquiries: 905-974-9848

Office Visits

If your concern is urgent, and felt to be appropriate for a family doctor's office, we may see you in the office for an appointment.  If you are booked to see the doctor and plan on bringing someone to accompany you to the visit, please limit this to 1 person only.

Alternatives to Office Visits

As we try to reduce face to face in-office visits, we will be implementing the use of phone visits, virtual visits, and email.  

If you have been given the option of email communication with us, please be aware this email is not secure. At this time we are trialing the use of email for paperwork that would not require a face to face visit. We will do our best to respond but if your concern is not appropriate for this format we reserve the right to not reply.

If you have been offered a Virtual Visit, click here to learn more.


Self Assessment

How Do I Self-Quarantine?

Return to Work Notes

If your employer has requested a fitness/return to work note, please use the following note below at no cost.

Click here for the fitness/return to work note.

Blood Work and X-ray/Ultrasound Locations

During the COVID outbreak, many locations will have decreased hours and some locations may be closed.  We recommend that you check the web site for your preferred location to learn about closures, changes in hours, and any instructions the location may have to keep you safe.  

Non-Medical Resources