Core Care Family Health Team

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Core Care Family Health Team 

NEW-SJHH Flu, COVID & Cold Clinic for Adults and Children

Hamilton’s emergency departments are experiencing increased volumes resulting in long wait times. If you:

  • are unable to see your family doctor or don’t have a family doctor
  • are experiencing symptoms listed below
  • don’t need emergency care

Book an appointment to receive timely care at the Flu, COVID & Cold Clinic.

Please book one appointment per patient. If you have multiple family members requiring an appointment, you must book separate appointments for each. We are unable to accommodate walk ins. 

Clinic hours: Monday – Friday 4:30 – 9 p.m. | Saturday/Sunday 8 a.m. – 4 p.m.

Location: Medical Outpatient Clinic, Level 0 at St. Joseph’s Healthcare Hamilton West 5th Campus | 100 West 5th Street, Hamilton, Ontario L9C 0E3

Access the clinic through the door beside our Fennell Avenue Outpatient Entrance. Please do not access the clinic through other hospital entrances or walk through the hospital.

When to book an appointment: Please book an appointment to be assessed by a doctor at the Flu, COVID & Cold Clinic if:

  • Your symptoms are not improving after a few days, despite using common over-the-counter medications as indicated on the label, such as ibuprofen (Advil), acetaminophen (Tylenol), nasal rinses and cold/flu medications
  • You are particularly worried about any of your symptoms

Remember: cold and flu symptoms may last 1-2 weeks and can fluctuate during that time

Symptoms of flu, COVID and cold illnesses include:

  • Fever
  • Cough
  • Sore throat
  • Runny or stuffy nose
  • Chills
  • Nausea, vomiting or diarrhea
  • Loss of taste or smell
  • Headache
  • Muscle aches

Important: If you are experiencing a medical emergency, shortness of breath, chest pain or new feelings of confusion, call 9-1-1 or visit an emergency department.

After-Hours Information 

What if I need to see a Doctor but the office is closed?

Call 289-440-2196 for an APPOINTMENT during after-hours clinic hours.

Monday-Thursday from 5:00-7:30 pm
Fridays - There is no clinic but a doctor is on call
Saturdays & Statutory holidays from 9:00 am-4:00 pm
Sundays from 12 noon - 3:00 pm

**Appointments are for urgent problems that are unable to wait until the next business day.**
If you need health advice outside of those hours, please call our Telephone Health Advisory Service at 1-866-553-7205.
**Call 911 or go to the nearest emergency room if your problem is life threatening**

Please see our updated costs for Forms / Notes and Non-OHIP services

  Type of Form
 Attending Physician's Statement
 Disability Tax Credit 
 MTO Driver's Physical with Full Physical 
$65.00 + $100 (Physical + urinalysis)
 MTO Diabetic / Epilpesy Assessment 
 Immunization Form 
 TB Test
 Medical Certifiate for EI Sickness Benefits
 Transfer of Records
$30.00 (1st 20 pages) additional $.25/page  $30.00 (1st 20 pages) additional $.25/page
 Copes of Medical Records 
$60.00 per patient/$125.00 per family (Disc)
 Note for Illness/Return to Work Note 
 Note for compression stockings/massage therapy/physiotherapy 
 Medical Form (Non-WSIB or FAF)

COVID-19 Vaccines

Your Core Care doctors STRONGLY recommend that you get the COVID-19 vaccine.  The benefits of the vaccine far outweigh any risks - including for pregnant and breastfeeding women.  All of our doctors recommend the vaccine for children aged 5-11.  Click here for more information about COVID-19 vaccine and children.

Not really sure about the COVID-19 vaccine, or the information you've seen?  Click here to book a phone appointment to talk to a specialist doctor about your questions.

VACCINE EXEMPTIONS: There are very few reasons why you should not get the COVID-19 vaccine (such as an allergy to the components of the vaccine).  We are able to provide exemption letters only to those that have conditions on this listClick here to see the full list from the Ministry of Health.  If you do not have a condition on this list, we can't provide you an exemption letter.  


This is available for grade 7 to 10. Appointments can be booked online by visiting: or by calling 905-974-9848

If an individual received their first dose at the family doctors office, they are asked to update their records online prior to appointment.

Vaccines can be recorded by calling 905540 5250. 

Book your COVID-19 Vaccine

Ages 5 and up are now eligible to book an appointment

Click here for information about COVID-19 vaccine and children.

Starting December 20, COVID Vaccine Booster Doses will be Available to Everyone 18 and Over.  (Note: It must be at least 84 days since your second COVID vaccine dose to be eligible for the booster dose.)

Click HERE to book your appointment.

You may also be able to get the vaccine at participating pharmacies.  Click HERE for a list of participating pharmacies.

Are you looking for proof of your vaccine doses?  Click here for Ontario's official proof of COVID-19 vaccine.

Booster doses: certain patient populations are eligible for a booster dose of COVID 19 vaccine (see here).  There will likely soon be some other eligible groups as have been announced in the news recently.  When the Ontario government confirms the plan for this, we will update you here.

Please take this opportunity to join POMELO. You can contact our office by telephone and provide your email address. 

Joining the pomelo platform is FREE

If you join you will be able to:

1. Book and cancel appointments online

2. Check and send message to administrative staff for non-urgent matters (allow for 2 business days for reply)

3. Receive reminders regarding upcoming appointments

4. Obtain a lab or x-ray requisitions if approved by your physician

5. Send work forms and insurance forms to you physician directly

6. Inquire about your preventative health needs (example mammogram, colon cancer screening, bone mineral density, immunization, pap)

7. Some of these functions are subject to change or approval by the doctor.

If you have technical difficulties, there is NO support at the Core Care office, please direct to:

What if I do not have email of do not register for Pomelo?

Absolutely nothing changes. You can continue to be supported by our administrative staff to book appointments by phone.

COVID Testing 

If you've been asked to book a COVID-19 test, please click the button to the left to schedule a test online.  Not sure if you should get a test?  Click here to find out.

Return to School During COVID-19

The Ontario government has recommendations in place for return to school.  We understand that your children will develop symptoms from time to time, after return to school.  Please be advised that the school is not able to request a note, or proof of a negative COVID test at this time.  Full information from the Ontario government can be found here.

Face Mask Exemptions

It is required that you wear a face mask indoors or outside in enclosed common areas when you are not able to social distance.  The mask must cover your nose, mouth, and chin without gaps.  People who should not wear a mask include:

1. Children under the age of 2

2. Anyone who has trouble breathing

3. Anyone who is unconscious, incapacitated, or otherwise unable to remove the mask without assistance

More information about this can be found here.

Please check our web site for updates.  Updates will be posted here first.  

Your doctors are trying to prevent the spread of this virus - particularly to vulnerable and high risk patients.  We thank you for your co-operation in helping keep our population safe.

Patient Public Health Line for COVID-19 inquiries: 905-974-9848.  For our own COVID-19 resources list, click HERE!

Office Visits

If you are booked to see the doctor and plan on bringing someone to accompany you to the visit, please limit this to 1 person only.  We encourage you to use your own face covering while visiting the office.

Prescription Renewal Requests 

During these exceptional circumstances with COVID-19, we ask that if you need prescription renewal you contact your pharmacy and have them fax our office. You do not need to call our office to ask for one. Our usual policy will likely take into effect once the COVID precautions are lifted which is an annual check in for medication review in person with your physician.

Attention Smokers!


Did you know that quitting smoking is the single best thing you can do to improve your health?

We can help!  Call 905 528 5001 ext. 225. 

Free counselling and supplies (patch, gum, inhaler, medicines, and others) are available. 

Hours and Contact:

576 Main Street East

Hamilton Ontario Canada L8M 1J2

Looking for directions?  Click here.

Phone 905 528 5292

Fax 905 528 7753

Mon-Thurs 8:30am-12pm and 1-5pm

Friday 8:30am-12pm and 1-4pm

*Please note that during COVID, we are not able to hold our regular walk-in injection clinics.  If you need an injection that is essential, please contact our office to schedule a time when you can have this administered by one of our nurses.*

After Hours?  Click here!

Looking for a lab, x-ray, physiotherapy, location?  Click here.

Looking for an urgent care location?  Click here.

Core Care are proud members of the Hamilton Family Health Team!!  For more information about the HFHT, including groups and programs that are available, click the orange 'H' (HFHT Logo) below.

Welcome to Core Care FHT, your family doctor's website!  

Our mission: To educate and support our patient community by providing accessible, dependable, team care.

Our vision: To promote and provide excellent, innovative healthcare to our patient community through a dedicated, compassionate team.

Here, you will find updated information about your doctor, our office programs and news, and relevant, up to date health information.  Use the links above to navigate the site and click 'Home' to return here at any time.

Looking for something specific?  Try typing it in the box below and click 'Search':

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