Office Updates and Availability
IMPORTANT: COVID-19 (CORONAVIRUS) INFO
May 25, 2020 - the following changes are in effect. Please check the website regularly for updates.
Our office is open and we are offering several options to meet your needs and keep you safe during this time (see options below). Effective immediately, we are not booking any non-urgent appointments. This includes all appointments with Melissa (our Physician Assistant) and all of our second floor staff (Sandy, Jaclyn, Jessica, Ryan, Dr. Kates, and James). If you have an appointment already, you will be contacted to discuss alternatives. The office is still open and will support your needs through advice, medicine refills, and appointments if felt to be appropriate for a family doctor's office.
Injection clinics are also closed. Injections will be available by appointment if you feel it is necessary.
We will continue to support patients that require forms. Email may be temporarily required in some circumstances to facilitate this or supplement a telephone or virtual visit. We would like to remind patients that email is not secure and a form of one-way communication.
Please check our web site for updates. Updates will be posted here first.
Your doctors are trying to prevent the spread of this virus - particularly to vulnerable and high risk patients. We thank you for your co-operation in helping keep our population safe.
Patient Public Health Line for COVID-19 inquiries: 905-974-9848
If your concern is urgent, and felt to be appropriate for a family doctor's office, we may see you in the office for an appointment. If you are booked to see the doctor and plan on bringing someone to accompany you to the visit, please limit this to 1 person only.
Our office will continue to see obstetric and well baby visits in person. We encourage only 1 visitor with a child. The following visits are encouraged to be in-office visits due to immunizations: Newborn to 2 weeks, 2 month, 4 month, 6 month,12 month,15 month, and 18 month visits.
Alternatives to Office Visits
If you have been given the option of email communication with us, please be aware this email is not secure. At this time we are trialing the use of email for paperwork that would not require a face to face visit. We will do our best to respond but if your concern is not appropriate for this format we reserve the right to not reply.